Frequently Asked About Our Terms
Your account remains active and your balance is safe. We don't charge inactivity fees or expire balances. Withdraw anytime via DANA, OVO, GoPay or QRIS. If your account is locked for security reasons, contact support to unlock it.
No. Our terms allow one account per person. Multiple accounts violate our policy and can result in account closure and balance forfeit. If we detect duplicate accounts linked to you, we merge or close them without notice.
Any promotional offer you see on the promo board has specific terms — playthrough rules, game restrictions, expiry dates. These are separate from our main terms. Read promo details before opting in; declining a promo doesn't affect your core account access or withdrawals.
Our terms apply to all devices and platforms equally. Whether you play on desktop, your phone, or our app, the same account rules, withdrawal policies, and Deposit references apply. Device-specific features (app notifications, one-tap login) don't change the underlying terms.
We can update terms, but we'll notify you via email and inside your account dashboard at least 14 days before the change takes effect. You can accept the new terms or request account closure. Continued play after the notice date means you accept the change.
Report it immediately to support with your account number and withdrawal request ID. We investigate all claims within five business days. If we find an error, we correct your balance or reprocess the withdrawal to your registered DANA, OVO, GoPay or QRIS account.
Account access depends on local law. Players in Indonesia can open an account and use DANA, OVO, GoPay and QRIS for deposits and withdrawals. If you move or travel outside your registered region, contact support to confirm continued access under local rules.
